Payments & Refunds

Payments & Refunds

Payment Methods

We offer a variety of convenient payment options:

  • Credit / Debit Cards: Visa, Mastercard
  • Vodafone Cash
  • Fawry
  • Cash on Delivery (COD): Available in select areas within Egypt
  • In-Store: Card or cash at our City Stars, Cairo and City Mall, Damanhour branches

All online payments are processed through a secure, encrypted payment gateway. We do not store your card details.

Refunds

In line with Egyptian Consumer Protection Law No. 181/2018, if your return is approved, your refund will be processed within 7–14 business days from the date we receive and inspect your returned item, depending on your payment provider.

Conditions for Refunds

  • Items must be unused, with original tags and packaging intact
  • Return requests must be submitted within 14 days of delivery
  • Manufacturing defects should be reported as soon as you notice them, and within 30 days of delivery at the latest

Refund Method

  • Card payments will be refunded to the original card
  • Cash on delivery orders will be refunded via bank transfer or Vodafone Cash

Return Shipping Cost

Return shipping is free when the reason is a manufacturing defect, the wrong item, or an error on our part. For any other reason (change of mind, wrong size ordered), a return shipping fee applies and is deducted from your refund. Returning or exchanging in person at either NAMINAL branch is always free of shipping charges — see Shipping & Returns.

In-Store Refunds & Exchanges

You don't have to wait for a courier — bring your order (with the order number or receipt) directly to either NAMINAL branch and our team will handle your return or exchange in person, with no shipping fee:

  • City Stars, Cairo — 1st Floor, City Stars Mall, 2 Omar Ibn El-Khattab St, Nasr City
  • City Mall, Damanhour — Ground Floor, City Mall, Alexandria Agricultural Road, Damanhour

Size or colour exchanges can be completed on the spot, subject to stock availability. Refunds are still processed to your original payment method within the timeline above.

Manufacturing Defects

Items with a manufacturing defect can be exchanged or returned free of charge within 30 days of delivery, even after the standard 14-day return window has passed — see Shipping & Returns for how to claim.

Partial Refunds

In some cases, only partial refunds may be granted — for example, items not in original condition, missing tags, items returned after the 14-day window, or when a return shipping fee is deducted as described above.

Non-Refundable Items

  • Sale items (final sale)
  • Personal-use items — underwear, swimwear and accessories, and other items unsafe to resell once opened — for health and hygiene reasons
  • Items that are worn, washed, or damaged after delivery (this does not apply to manufacturing defects, see above)
  • Items returned after 14 days from delivery date, other than manufacturing defect claims made within 30 days

Still unresolved?

Contact us at naminal.eg@gmail.com, or Egypt's Consumer Protection Agency at hotline 19588 / info@cpa.gov.eg.