Shipping & Returns

Shipping & Returns

Shipping

We offer fast and reliable delivery across Egypt, plus select international destinations. Want the exact fee for your governorate? Use our Shipping Fees Calculator.

Egypt

  • Standard Delivery: 3–5 business days (may take longer during sale periods or high order volumes)
  • Express Delivery: 1–2 business days (available in Cairo & Giza)
  • Free shipping on orders over 1,499 EGP

International

  • Delivery times vary by destination (typically 7–14 business days)
  • Shipping fees are calculated at checkout based on your location and order weight

Orders with multiple items may ship in separate parcels. Once your order ships, you'll receive a tracking link by email or SMS.

Returns & Exchanges

In line with Article 17 of Egyptian Consumer Protection Law No. 181/2018, you have the right to return or exchange your order.

Return Policy

  • Items can be returned within 14 days of delivery, without giving a reason
  • Items must be unused, unworn, unwashed, and in original packaging with tags attached, with a valid receipt or order number
  • Personal-use items — underwear, swimwear and accessories, and any item that is unsafe to resell once its packaging is opened — cannot be returned, for health and hygiene reasons
  • Sale items marked as Final Sale are excluded and cannot be returned

Exchange Policy

  • Exchanges for a different size or colour are accepted within 14 days
  • Subject to availability

Who Pays Return & Exchange Shipping?

  • Free of charge if the return or exchange is because of a manufacturing defect, the wrong item was shipped, or any other error on our part.
  • Customer covers the shipping fee if the return or exchange is for any other reason — for example, a change of mind or ordering the wrong size. This fee will be deducted from your refund, or collected by the courier when picking up the item for an exchange. See our Shipping Fees Calculator for exact return/exchange fees by governorate.

Returning or exchanging in person at our City Stars or Damanhour branch is always free of shipping charges, whatever the reason — see Option 1 below.

Manufacturing Defects

If an item arrives with a manufacturing defect, please report it as soon as you notice it, and within 30 days of receiving the product at the latest — even outside the standard 14-day window. Email us photos of the defect with your order number and our team will confirm and arrange a free exchange or pickup.

Lost or Undelivered Orders

If your order is confirmed lost in transit, we will ship you a replacement free of charge, at no extra cost to you.

Option 1: Return or Exchange In-Store (Free)

The fastest way to return or exchange an online order, with no shipping fee either way, is to bring it — with your order number or receipt — to either NAMINAL branch:

  • City Stars, Cairo — 1st Floor, City Stars Mall, 2 Omar Ibn El-Khattab St, Nasr City
  • City Mall, Damanhour — Ground Floor, City Mall, Alexandria Agricultural Road, Damanhour

Our team can process a size or colour exchange on the spot, subject to stock availability. Refunds for in-store returns follow the same timeline as online returns below.

Option 2: Return by Courier

  1. Email us at naminal.eg@gmail.com or WhatsApp +20 10 2800 8380 with your order number and reason for return
  2. Our team will confirm whether the pickup is free (defect/our error) or has a shipping fee (change of mind, wrong size), and send you return instructions within 24–48 hours
  3. Once we receive and inspect your item, your refund will be processed within 7–14 business days

Still unresolved?

You may also contact Egypt's Consumer Protection Agency at hotline 19588 or info@cpa.gov.eg.

For questions, contact us at naminal.eg@gmail.com.